Our orders are usually processed and shipped out on business days within 24 hours. The actual delivery time will vary based on the shipping method you select during checkout. Once your order is processed, you'll receive a confirmation email along with tracking details, allowing you to monitor the shipment's progress.
How do I track my order?
After your order is processed, we'll send you a confirmation email that includes all the details you need to track your shipment. This email will contain a tracking number and instructions on how to monitor the progress of your package. You can use this tracking number on our website or the carrier's site to stay updated on the status of your delivery. If you encounter any issues or need further assistance with tracking your order, our customer support team is here to help. Just reach out to us, and we'll be happy to help.
What if my package is lost or damaged during transit?
If your package gets lost or arrives damaged, we understand the frustration and inconvenience this may cause. Please reach out to us immediately with your order details and any relevant information about the issue. Our team will swiftly look into the matter and work diligently to resolve it. While we can't control transit mishaps, we'll do our best to fix any problems and make sure you get what you ordered in good shape.
Can I change or cancel my order after it's placed?
If you wish to change or cancel your order after placing it, please get in touch with us as soon as possible. We'll make every effort to accommodate your request before our warehouse processes the order for shipping. While we cannot guarantee alterations or cancellations once the warehouse has processed the order, contacting us promptly increases the likelihood of making necessary changes. We're committed to assisting you and will do our best to stop the order before it progresses to the shipping stage.
What if I receive the wrong item or a defective product?
We do our best to make sure that doesn't happen. However, if you receive the wrong item or a defective product, we understand the frustration and inconvenience this may cause. Please reach out to us immediately with your order details and any relevant information about the issue. Our team will swiftly look into the matter and work diligently to resolve it.
How do I know if my order was successfully placed?
Once your order is processed, you'll receive a confirmation email with the details of your order. Make sure to check your spam or junk box.
Do you offer international shipping?
No. Currently, we only ship items within the US. However, we're exploring international shipping options for the future.